Siesta Club Terms & Conditions

ZenVida Siesta Club Membership

Terms & Conditions

Published 1 October 2026

English translation; the Spanish version prevails in case of discrepancy

At a glance

Two plans: Siesta Club Gold (Unlimited Body) and Siesta Club Platinum (Unlimited Everything).
“Unlimited” means no cap on the total number of rituals during your plan period, within these fair-use limits: 1 ritual per day (no back-to-back rituals) and a maximum of 2 upcoming bookings at a time.
Gold (60-minute massages; reflexology not included): Off-Peak Hours (Monday–Wednesday all day; Thursday and Friday, sessions starting before 16:00). Outside those hours, a €15 supplement per session applies.
Platinum: all opening hours; maximum 4 rituals in the Plan of 90 minutes or longer per calendar month.
Personal and non-transferable.
Cancellations with less than 4 hours’ notice or no-shows: 50% of the standard menu price per incident.
Prepaid only: 6-month or 12-month terms, with no automatic renewal. 14-day right of withdrawal; after that, cancel anytime with a refund of the unused balance (clause 10.3).

1. Provider

ZenVida Foot & Body S.L. (“ZenVida”), tax ID (CIF) B21653738, Calle de la Cruz 16, 28012 Madrid. Contact: hola@zenvida.es · WhatsApp +34 690 829 142.

2. Scope and applicable documents

2.1 These Terms govern the purchase and use of ZenVida Siesta Club plans (the “Plan”) by the person who purchases them (the “Member”).

2.2 The Plan is also subject to the Reservations Policy, Spa Rules & Customer Information, Code of Conduct and Privacy Policy published at zenvida.es. Where any terms in those documents conflict with these Terms, these Terms prevail in relation to the Plan.

2.3 ZenVida’s former Membership Terms & Conditions do not apply to the Plan; their relevant provisions are incorporated in these Terms. Referrals are governed by the separate Siesta Club Referral Rewards Terms & Conditions (clause 8.7).

2.4 The Plan is valid at ZenVida Foot & Body, Calle de la Cruz 16, Madrid. Use at any other current or future ZenVida location is at ZenVida’s discretion.

2.5 The Plan is available only to persons aged 18 or over.

2.6 By purchasing the Plan, the Member confirms that they have read and accept these Terms and the documents listed in clause 2.2.

2.7 Current plan benefits and inclusions are published at zenvida.es and confirmed at the time of purchase.

3. Plans and included services

3.1 Each plan includes the following services for the Member:

Siesta Club Gold (Unlimited Body) - Off-Peak Hours

The 60-minute Swedish Massage, Lomi Lomi Massage, Lymphatic Drainage Massage, Sports Massage, Deep Tissue Massage and Thai Massage.

Siesta Club Platinum (Unlimited Everything) - All opening hours

Everything above plus the 90-minute versions of the Gold massages; Deluxe Reflexology; Classic Facial Massage; Kobido Facial Massage; Travel Recovery; Combined Massage; Energy Balance; Thai Andaluz; and Full Body Reset in their standard format. Couples Retreat: the Member’s guest receives a 15% discount on their portion of the price.

3.2 Off-Peak Hours: Monday, Tuesday and Wednesday (all opening hours), Thursday and Friday (sessions starting before 16:00). Saturdays, Sundays and public holidays are outside Off-Peak Hours at all times.

3.3 Peak supplement (Gold): Gold Members can book a ritual outside Off-Peak Hours for a €15 supplement per session up to 7 days in advance (same-day bookings and walk-ins included, subject to availability).

3.4 90-minute upgrade (Gold): where a 90-minute version of an included massage exists, it can be booked for a €30 supplement per session, subject to availability.

Exclusions (all plans):
Reflexology (30 minutes); Couples Retreat (except as set out for Platinum in clause 3.1); pregnancy massage; seasonal specials and promotions; hotel or in-room services; retail products; gift cards; events and workshops (except as set out in clause 8); third-party services; and new services including those of the future beauty room launched after purchase, unless ZenVida expressly includes them in writing.
Add-ons are not included in the Plan and are charged at the full menu price, subject to availability. For clarity, the deep tissue upgrade is not charged as an add-on for included Deep Tissue rituals booked under the Plan. Add-ons that extend the duration of a Gold ritual must end within Off-Peak Hours, or the peak supplement also applies.
Any other service or duration not listed for the Member’s Plan in clause 3.1 is excluded.

3.6 Loyalty Card: rituals included in the Plan do not earn stamps on the ZenVida Loyalty Card and cannot be used towards Loyalty Card rewards (for example, the free Deluxe Reflexology after ten visits). However, any additional ritual the Member pays for separately on the same day earns stamps as usual, unless it is a seasonal special or promotion.

3.7 New rituals and services: from time to time, ZenVida may introduce new rituals or services and will confirm in writing whether they are added to a Plan; otherwise they are not included (clause 3.5). ZenVida may invite Founding Members attending the quarterly Siesta Club members events to try new rituals or services on a complimentary basis or for a significantly reduced price (depending on the type of ritual or service).

4. Price and payment

4.1 Prices in euros, VAT (21%) included:

Siesta Club Gold

€1,299: 6-month prepaid

€2,339: 12-month prepaid

Siesta Club Platinum

€2,199: 6-month prepaid

€3,959: 12-month prepaid

4.2 Payment: a single payment upon purchase, which covers six (6) or twelve (12) months from the Activation Date. Instalment or monthly payment is not available.

4.3 Supplements and fees: (clauses 3.3, 3.4 and 7.2) are paid at reception at the time of the ritual or at the next visit, or charged to a credit card on file where the Member has provided one. The Member must inform ZenVida promptly of any change to their contact details or to the card on file.

4.4 Activation Date: the Plan activates on the date of the first session or 14 calendar days after purchase, whichever comes first.

4.5 Outstanding amounts: if a supplement or fee is not paid, ZenVida will notify the Member. New bookings are suspended while any amount is outstanding. If an amount remains unpaid for more than 30 days, ZenVida may suspend or terminate the Plan under clause 10.5.

4.6 Separate purchases: packs, gift cards, add-ons, retail products and any other services bought separately from the Plan are separate transactions. Cancelling the Plan does not cancel or refund these separate purchases, without prejudice to the Member’s rights under consumer law.

5. Founding Members offer and renewal

5.1 The Founding Members offer is limited to 40 places, for purchases made between 14 and 20 October 2026 or until all places are sold.

5.2 Plans do not renew automatically. ZenVida will inform the Member of renewal options and prices at least 30 days before expiry.

5.3 Founding price: at the end of a prepaid term, the Member may renew for a term of the same length at the founding price, provided they renew no later than 14 days before the Plan expires. Unused guest passes and workshop tickets carry over under clause 8.6 only if the Member renews before expiry. The founding price applies to the first renewal only; ZenVida may set a different price for subsequent renewals and will confirm it before the Member renews.

6. Personal use and fair use

6.1 “Unlimited” means there is no limit on the total number of rituals (treatment sessions) during the Plan period, within the limits of this clause 6 and the hours applicable to each Plan.

6.2 The Plan is personal and non-transferable. ZenVida may request identification at reception. Members must check in at reception before each ritual.

6.3 Whilst a Plan does not guarantee a specific therapist, room, or time, ZenVida will try to honour Member preferences where possible.

6.4 For all Plans:

a) bookings can be made anytime up to 7 days in advance. Walk-ins are served subject to availability;

b) maximum of one (1) ritual under the Plan per day per person. Back-to-back rituals are not included in the Plan; and

c) maximum of two (2) upcoming bookings at any time. Once a session is used or cancelled, another can be booked.

6.5 Platinum: a maximum of four (4) rituals in the Plan which are 90 minutes or longer per calendar month.

6.6 Misuse: includes transferring or sharing the Plan, booking in another person’s name, reselling sessions, or repeatedly booking and cancelling to hold time slots, and non-payment of amounts owed within 30 calendar days. Misuse may lead to suspension or termination under clause 10.5. Four (4) late cancellations or no-shows in any two (2) months during the Plan are treated as misuse.

7. Bookings, cancellations and no-shows

7.1 Sessions can be cancelled or changed free of charge with at least 4 hours’ notice.

7.2 Cancellations with less than 4 hours’ notice and no-shows incur a fee of 50% of the standard menu price of the booked ritual per incident, payable at the next visit or charged to the card on file.

7.3 Two incidents within 30 days suspend online booking for 14 days. During that period the Member may book same-day only, at reception or via WhatsApp.

7.4 Late arrival may shorten the session.

7.5 No fee applies when ZenVida cannot provide a session because of a contraindication identified on the day (clause 12).

8. Additional benefits

8.1 Siesta Club Members events: an invitation to the quarterly invite-only Siesta Club event at ZenVida.

8.2 Guest Pass: once every two calendar months (Gold) or once per calendar month (Platinum), the Member may invite someone who has never visited ZenVida to a complimentary Deluxe Reflexology (60 min) during Off-Peak Hours. No cash value, and not cumulative except under clause 8.6. Guests must complete the intake form and comply with the Code of Conduct.

8.3 Events and workshops:

a) for each 6 months of the Plan, members receive two (2) free regular workshop tickets (Gold) or four (4) free regular workshop tickets and one (1) free premium event ticket (Platinum). Premium events: 48-hour early booking and discounted by 15% (Gold) or 20% (Platinum);

b) unsold regular workshop places may be offered for free to all Members from 48 hours before the start, subject to availability. Free regular workshop tickets may be used by the Member or given to a guest who has not visited ZenVida before; and

c) some events and workshops may be run by third-party facilitators. Please read each description carefully as some require a minimum level of experience. ZenVida may refuse entry to anyone who does not meet any attendance criteria set by the facilitators, or who arrives more than 10 minutes after the start. Free tickets are subject to availability; and a free ticket which is not cancelled at least 24 hours before the start counts as used. Fees for paid events are as stated in the booking description.

8.4 Try the tier above (Gold): once per Plan term, one Platinum ritual at no charge, during Off-Peak Hours and subject to availability.

8.5 Members’ Welcome kit: with a ZenVida own-brand retail item; a numbered Founding Member card; treatment preferences (therapist, pressure, oils, tea) recorded on file; and early access to new rituals.

8.6 Perk rollover: if the Member renews before the Plan expires, up to two (2) (Gold) or four (4) (Platinum) unused guest passes or workshop tickets, including the Platinum premium event ticket, carry over to the new term. Carried-over perks must be used within the first 3 months of the new term and carry over once only.

8.7 Referral Rewards: when a person referred by the Member purchases a Siesta Club Plan, two (2) weeks are added to the Member’s current Plan under the Siesta Club Referral Rewards Terms & Conditions which are published at zenvida.es.

9. Pauses and extensions

9.1 Medical pause: with a medical certificate stating the Member cannot receive any massages, the Plan can be paused for 14 to 60 days. The Plan period is extended by the same number of days.

9.2 Holiday pause: once per term, with at least 7 days’ notice, the Member may pause the Plan for up to 2 weeks (6-month Plans) or up to 4 weeks (12-month Plans). The Plan period is extended by the same number of days.

9.3 If ZenVida closes for more than two consecutive opening days (renovation works, force majeure or other causes), the Plan period will be extended by the number of days closed.

10. Withdrawal, cancellation and termination

10.1 Right of withdrawal: however the Plan is purchased (in person, on the website or app, by phone, WhatsApp or email), the Member may withdraw within 14 calendar days of purchase without giving any reason. Withdrawal requests should be stated clearly in writing including the date of purchase with the Member’s full name and address and sent by email to hola@zenvida.es or via WhatsApp to +34 690 829 142. ZenVida will record withdrawal requests made in person at reception and confirm them in writing.

10.2 If the Member has started using the Plan before withdrawing, ZenVida will deduct an amount proportional to the days elapsed since activation (days elapsed ÷ total days in the Plan × price paid) and refund the balance within 14 calendar days using the original payment method. No per-ritual charges apply.

10.3 Cancellation after 14 days: the Member may cancel at any time by giving 7 days’ notice as set out in clause 10.1; after which time the Plan ends. The refund is calculated on the seventh day after the notice is received. ZenVida will refund the amount paid minus each month or part-month started since activation, charged at the plan’s monthly reference rate (the Compensation Fee): €259 (Gold) or €440 (Platinum). The term discount therefore applies only to a completed term. If the result is zero or less, no refund is due and nothing further is charged.

10.4 In the case of: (a) documented medical inability to receive massages for more than 60 days; (b) documented relocation outside the Community of Madrid; (c) permanent closure of ZenVida; or (d) a material change to the Plan (clause 11), ZenVida will refund the unused proportion of the prepaid price, calculated by unused months and/or any unused portion of the month on a pro-rata day rate basis without any Compensation Fee.

10.5 Termination by ZenVida: ZenVida will give written notice of termination for serious breach of the Code of Conduct, misuse or non-payment of amounts owed for more than 30 days (clause 6.6). Where the Plan is terminated under clause 6.6, the refund will be calculated under clause 10.3 (including the Compensation Fee), less any amount owed. In other cases, ZenVida will refund the unused proportion of the prepaid amount, less any amounts owed. Where the Plan is terminated for misuse or a serious breach, ZenVida may refuse a future Plan purchase.

11. Changes

11.1 ZenVida may change these Terms, opening hours or the service menu for valid reasons: operational, legal, health and safety, or staff availability.

11.2 Changes that materially affect the Plan will be notified by email at least 30 days in advance. The Member may cancel before they take effect under clause 10.4 and receive a refund (with no Compensation Fee) of the unused proportion.

11.3 Therapist rota adjustments, ritual pricing, and room allocation are not material changes.

12. Health and safety

12.1 Before the first session, the Member must complete the intake form and inform ZenVida of any change in health, pregnancy or medication.

12.2 ZenVida may adapt or decline a treatment where there is a contraindication.

12.3 ZenVida services are wellness and relaxation services. They are not medical or physiotherapy treatments and are in no way to replace healthcare.

12.4 The Member is responsible for providing accurate health information and following staff instructions before, during and after each ritual.

12.5 To the extent permitted by law, ZenVida is not responsible for loss of or damage to personal belongings, or for loss caused by the Member’s failure to provide accurate health information or to follow instructions. Nothing in these Terms limits ZenVida’s liability for death or personal injury caused by its negligence, or any other liability that cannot be limited under Spanish law.

12.6 Services provided by third-party facilitators at events are the responsibility of those facilitators, without prejudice to the Member’s rights under consumer law.

13. Data protection

13.1 ZenVida processes the Member’s personal data, as data controller, to manage the Plan (legal basis: performance of a contract), in accordance with its Privacy Policy.

13.2 Marketing communications require separate consent, which can be withdrawn at any time. They are not a condition of the Plan.

13.3 The Member may exercise rights of access, rectification, erasure, objection, restriction and portability at hola@zenvida.es, and lodge a complaint with the Spanish Data Protection Agency (AEPD).

13.4 CCTV operates on ZenVida’s premises for safety and security purposes, as described in the Privacy Policy.

14. Governing law and complaints

14.1 These Terms are governed by Spanish law.

14.2 Official complaint forms (hojas de reclamaciones) are available on the premises.

14.3 ZenVida is not currently a member of the Spanish Consumer Arbitration System.

14.4 In the event of a dispute, the Member may bring proceedings before the courts of their place of residence.

14.5 These Terms, together with the documents listed in clause 2.2, form the entire agreement for the Plan. This does not limit the Member’s rights under consumer law, including rights arising from ZenVida’s advertised offers.